robotics
As the global service industry continues to manage rapidly changing consumer trends and a host of external factors such as under-employment issues, business concerns and supply chain disruptions, some are seeking new and cutting-edge technology such as service robots as solutions.
The use of robotics to increase productivity and efficiency in the business world is not a new idea. Industrial robots have been used in manufacturing and warehouses for almost 50 years and are still used today. However, the idea of using robots specifically to assist human workers in completing service-related tasks or to help customers get the best possible experience is relatively new, with the first service robots implemented only in the last decade.
Despite their innovation, service robots are fast becoming an essential part of business for service-oriented companies in the healthcare, hospitality, logistics, and retail industries that are looking for innovative ways to delight customers and increase profitability.